Support

Email info@bugoutbot.ai. A person reads it.

Before you write

The first download stopped or failed. Open the app again on Wi-Fi; it continues where it stopped. Each file is checked before it is used. If it keeps failing, a different Wi-Fi network usually fixes it.

"No internet connection" on first launch. The one-time download needs Wi-Fi. After it, nothing does.

An answer looks wrong. Tap the citation chip under it: it opens the manual page the answer came from, so you can read the source yourself. If the manual says one thing and the app said another, send us the question; we read every one.

The photo identification was wrong. It is useful, not infallible, and it says when it isn't sure. Closer photos of one plant or animal, filling the frame, do much better than wide shots.

A route won't plan. Both places need to be pinned on a downloaded map, on a road the map knows; a cabin on an unmapped track may need its pin moved to the nearest road.

Refunds and subscriptions are handled by Apple: Settings → your name → Subscriptions, or reportaproblem.apple.com.

What we can see

Nothing about you. There is no account and no server that stores your plan or chats, so when you write to us, please include what you asked and what the app answered; we cannot look it up.